Refund & Returns Policy

Last updated: October 2025

At Ralph’s Manufacturing, we pride ourselves on delivering high-quality food and beverage premixes. If you are not satisfied with your order, we’ll gladly assist you.

Returns

Returns are accepted within 7 days of delivery for unopened, unused products in their original packaging.

For food-safety reasons, opened or partially used products cannot be returned unless they arrived damaged or incorrect.

Refunds

Once your return is received and inspected, we’ll notify you by email. Approved refunds are processed via Bob Pay to your original payment method within 5–7 working days. EFT payments will be refunded manually on request.

Damaged or Incorrect Deliveries

Notify us within 48 hours of delivery if your parcel is damaged, incorrect, or incomplete.
Email orders@ralphsmanufacturing.co.za with your order number, photos, and a brief description.
We’ll arrange a replacement or full refund at no extra cost.

Shipping Returns

All returns are handled through Bob Go, which partners with various couriers (including The Courier Guy, Fastway, RAM, Dawn Wing, and Internet Express). Once your return is approved, we’ll email you a waybill or schedule a courier pickup. Return shipping fees are covered for damaged or incorrect products; for other returns, shipping will be deducted from your refund.

Exchanges

Exchanges are available only for defective or damaged products.

Email support@ralphsmanufacturing.co.za to request an exchange for the same item.

Non-Returnable Items

Opened or partially used products
Clearance or promotional sale items
Custom or bulk-mix orders made to specification